GREEN SAFARI PUBLISHING is a business in the travel/tourism industry that markets eco-tourism destinations
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email and/or tracking number. Delivery method will be determined and quoted at the time of invoice as it will depend on your location and the location of goods
Should a package not be delivered through no fault of ours (for eg: no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery after which if the package is not delivered you will be liable for all additional costs associated with delivering the package to you. Should you want a refund as a result of these failed attempts, you will be refunded the purchase price of the goods less the shipping costs charged.
The provision of goods and services by GREEN SAFARI PUBLISHING is subject to availability. In cases of unavailability, GREEN SAFARI PUBLISHING will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
If you are wanting to return the merchandise please send us an email stating the reason for return, including clear pictures. An item is eligible for return within 14 days from receipt of delivery of merchandise. We must receive and approve your return request. Refunds will be made on receipt of the goods less the postage/shipping costs. We are unable to accept returns for goods that are not in their original packaging. We will not accept products returned that are not in perfect condition. These will be returned to sender for your cost. Once received, we aim to process all returns within 2 weeks. Should you have any queries please contact us
In the case of receipt of incorrect/damaged/faulty goods please notify us of this within 72 hours of receipt of the goods. Please email us with a photo image of the damage. Make sure to keep all original packaging. We will ensure the correct/new product is delivered to you.
GREEN SAFARI PUBLISHING shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the GREEN SAFARI PUBLISHING bank account, the details of which will be provided on request
Credit card transactions will be acquired for GREEN SAFARI PUBLISHING via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to w www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by GREEN SAFARI PUBLISHING separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za www.paygate.co.za
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
GREEN SAFARI PUBLISHING takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
This website is governed by the laws of South Africa and GREEN SAFARI PUBLISHING chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
GREEN SAFARI PUBLISHING may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by GREEN SAFARI PUBLISHING (sole trader / private company / close corporation) based in South Africa trading as GREEN SAFARI PUBLISHING and with registration number 2013/078916/07 and David Bristow and Colin Bell. (Director(s)/Member(s)/Owner(s)).